Great4homes : www.great4homes.co.uk Terms and Conditions of Sale
1 The contract between us

1.1 The following terms and conditions apply to all transactions on www.great4homes.co.uk. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

1.2 These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

1.3 We make information available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. We reserve the right to change these terms and conditions, and the products and services, in this site at any time, at our sole discretion, without notice. We may not be held responsible for any loss arising from the use of this site. Any links on this web site to other organisations are not endorsed by us and are provided for information only. Any rights not expressly granted herein are reserved.

1.4 The information on this web site is protected by copyright. Except as specifically permitted, no portion of this web site may be distributed or reproduced by any means, or in any form, without our prior written permission.

1.5 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.6 Orders will only be accepted from UK residents for delivery to addresses in the UK, mainland and all goods must be paid for with a UK credit card.

2 Price

2.1 The prices payable for goods that you order are as set out in our website and are inclusive of VAT.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3 Right for you to cancel your contract

3.1 Under the European Directive on distance selling, incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in by contacting us at www.great4homes.co.uk/contact or in writing at Great4homes Returns,PO Box 282, Bristol, BS16 7XW. At this time we will provide you with a returns authorisation number and the correct return address. Parcels will be refused and a refund will not be processed if the authorisation number is not clearly displayed on the package.

3.3 The goods must be in an unused and as new condition in their original packaging with all security labels in tact. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to Great4homes Returns,PO Box 282, Bristol, BS16 7XW by refusing delivery by the courier.

3.4 Once you have notified us in writing that you are cancelling your contract, any sum debited by us from your credit card/payment method will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4 Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5 Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Our principle delivery partner is Parcel Force but small parcels may be delivered using Royal Mail. Please note that we shall be under no obligations under section 32(2) of the Sale of Goods Act 1979 or any equivalent legislation.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 Our delivery charges will be clearly set out and will vary depending on the content of your particular order.

5.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.5 If you are purchasing a new product from us and would like us to recycle your old equivalent product please click here for more information on the WEEE Directive.

6 Stock

If your item is not in stock, we will order the necessary goods from our suppliers for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

7 Order status

You will be informed at all stages of your order process by e-mail triggers. You may also directly track your order status by logging into the site and selecting My Orders.

8 Liability and Returns

8.1 If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or  www.great4homes.co.uk/contact of the problem within 30 working days of the delivery of the goods in question.

8.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address or www.great4homes.co.uk/contact of the problem within 60 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

8.2.1 to make good any shortage or non-delivery;

8.2.2 -

8.2.3 to refund to you the amount paid by you for the goods.

8.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.2.3 above.

8.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.6 Under the European Directive on distance selling, incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

8.7 To cancel your contract you must notify us in by contacting us at www.great4homes.co.uk/contact or in writing at great4homes Returns,PO Box 282, Bristol, BS16 7XW.

8.8 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. The goods must be in an unused and as new condition in their original packaging with all security labels in tact. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

8.9 Once you have notified us in writing that you are cancelling your contract, any sum debited by us from your credit card/payment method will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

9 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at JCH Services Limited, Communications House, 26 York Street, London, W1U 6PZ and all notices from us to you will be displayed on our website from time to time.

10 Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12 Privacy

12.1 You acknowledge and agree to be bound by the terms of our privacy policy, which is posted on our website.

12.2 To make sure you always have the highest level of security, your payment details are automatically encrypted using 128 bit encryption at point of entry.

12.3 We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed gold padlock or an unbroken key.

12.4 www.great4homes.co.uk uses both PayPal and the SagePay payment system to clear credit and debit card transactions in real time, this uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We understand that the SagePay internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

12.5 To the best of our knowledge any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser. As far as we are aware the customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

12.6 We understand that all data stored on SagePay systems is held on encrypted and highly secured databases. SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

12.7 For security reasons we do not at any time retain details of any credit/debit card information on our servers.

12.8 We do not disclose Buyer' personal information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

13 Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14 Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

15 Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

JCH Services Limited makes information available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. JCH Services Limited reserves the right to change these terms and conditions, and the products and services, in this site at any time, at its sole discretion, without notice. JCH Services Limited cannot be held responsible for any loss arising from the use of this site. Any links on this web site to other organisations are not endorsed by JCH Services Limited and are provided for information only. Any rights not expressly granted herein are reserved.

The information on this web site is protected by copyright. Except as specifically permitted, no portion of this web site may be distributed or reproduced by any means, or in any form, without JCH Services Limited's prior written permission.

COPYRIGHT NOTICE:

Copyright 2010 © JCH Services Limited Registered in England No. 5324873.