How does your flat rate delivery charge work?

Our delivery charge (£4.99) covers the delivery cost of your order to anywhere in the UK Mainland, some heavy items do have an additional surcharge (if this is applicable full details will be provided with the product price).

3. Right for you to cancel your contract

3.1 Under the European Directive on distance selling, incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2. To cancel your contract you must notify us in by contacting us at www.great4homes.co.uk/contact or in writing at Great4Homes Returns,PO Box 282, Bristol, BS16 7XW. At this time we will provide you with a returns authorisation number and the correct return address. Parcels will be refused and a refund will not be processed if the authorisation number is not clearly displayed on the package.

3.3. The goods must be in an unused and as new condition in their original packaging with all security labels in tact. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to Great4Homes Returns,PO Box 282, Bristol, BS16 7XW by refusing delivery by the courier.

3.4. Once you have notified us in writing that you are cancelling your contract, any sum debited by us from your credit card/payment method will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

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