At Great4Homes we try to make your on-line experience as pleasant an experience as possible.  Our business continues to grow by providing great customer service both before and after purchase. We have a wide range of experience in growing successful companies in both the traditional high street retail and on-line markets. 

How do we manage to keep our prices so low?

We do not have expensive printed catalogues or teams of sales staff so we can pass on these savings to our customers.  We do however invest in our customer services team to ensure we are providing an excellent service to new and existing customers and respond swiftly to any problems or enquiries.

How can I contact you if you if I have a problem?

We have a comprehensive call logging system that can be accessed by entering http://www.great4homes.co.uk/contact into your internet browser.  As soon as your question or query is entered into our system you are provided with a reference number.  This log is then automatically allocated to a customer services representative who will action your query as swiftly as possible.

How can I track my order?

When your order is shipped you will be provided with a unique consignment number allocated by our courier and you will be able to access live tracking information (only 15 minutes behind real time).  Please note that smaller items such as vacuum bags may be shipped via Royal Mail and do not have as such a sophisticated tracking system.

How does your flat rate delivery charge work?

Our delivery charge (£4.99) covers the delivery cost of your order to anywhere in the UK Mainland, some heavy items do have an additional surcharge (if this is applicable full details will be provided with the product price).

How much stock do you hold?

The vast majority of our products are always in stock and will be shipped from our warehouse and you should receive your order within 2 - 5 working days. If there is any delay in your order we will notify you immediately.

Great4Homes.co.uk, Communications House, 26 York Street, London, W1U 6PZ
Registered in England No. 5324873.